Frequently Asked Questions
Sweetening your experience with quick answers.
How far in advance should I place my order?
For standard cakes, we recommend ordering at least 24 hours in advance. For customized or tiered cakes, please place your order 3-5 days prior to your event to ensure availability.
Do you offer same-day delivery?
Yes, we offer same-day delivery for a selection of our best-selling cakes and desserts if the order is placed before 6:00 PM local time.
Can I customize the sugar level or ingredients for dietary restrictions?
Absolutely. We offer eggless, sugar-free, and gluten-free options. You can specify your dietary requirements in the notes section during checkout or contact our support team.
How are the cakes packaged for delivery?
All our products are packed in sturdy, temperature-controlled corrugated boxes with dry ice if necessary to ensure they arrive fresh and intact at your doorstep.
What is your refund policy if I am unhappy with my order?
If there is an issue with the quality or damage during transit, please contact us within 2 hours of delivery with a photo. We will provide a replacement or a full refund to your original payment method.
Do you provide midnight delivery services?
Yes, we specialize in midnight surprises! You can select the 'Midnight Delivery' slot during the checkout process for a small additional delivery fee.