Returns & Exchanges
At Creme Castle, we strive to ensure every bite is perfect; however, due to the perishable nature of our bakery products, we offer replacements or refunds only for items that are damaged or incorrect upon delivery.
Inspect on Delivery
Please check your cake or treats immediately upon arrival in the presence of our delivery partner to ensure everything is in perfect condition.
Document Issues
If you notice any damage or receive the wrong order, take clear photographs of the product and the packaging immediately.
Contact Support
Reach out to our customer care team within 2 hours of delivery via phone or WhatsApp with your order number and the captured images.
Resolution Process
Our team will verify the claim and arrange for a fresh replacement or a full refund to your original payment method within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing